@article{article, title = {{A practical approach to benchmarking in three service industries}}, url = {{}}, year = {{2000}}, month = {{7}}, author = {{Simpson M and Kondouli D}}, volume = {{11}}, journal = {{TOTAL QUAL MANAGE}}, issue = {{4-6}}, pages = {{S623-S630}}, note = {{Accessed on 2025/07/27}}}