@inbook{inbook, title = {{Transforming the culture of conflict management: Lessons from in-house mediation}}, url = {{}}, year = {{2016}}, month = {{6}}, author = {{Latreille P and Saundry R}}, doi = {{10.1057/978-1-137-51560-5_15}}, isbn = {{9781137515605}}, pages = {{315-338}}, note = {{Accessed on 2025/09/15}}}