@misc{misc, title  = {{How Training and Empowerment Increase Flexibility, Quality and Delivery: A Case Â鶹ֱ²¥app}},

 url = {{}},

 year = {{1995}},

 month = {{1}},

 author = {{Sykes GMH and Simpson M and Shipley E}},

 note = {{Accessed on 2025/06/14}}}